Optus Customer Delivery Tracking

Status Descriptions

Definitions of the statuses you will see in the tracking results

Status	Description	Next Steps
Ready for Pickup	Your order has been booked with StarTrack.	Your order will be picked up from the Optus Warehouse.
In Transit - Truck Out	Your order has been collected from the Optus Warehouse and has arrived at a StarTrack processing facility.	Your order will be delivered to StarTrack’s distribution centre in your capital city.
In Transit - At Delivery Depot	Your order is being transported to StarTrack’s distribution centre in your capital city	Your order will be on boarded to local driver
On Board for Delivery	Your order has arrived at StarTrack’s distribution centre in your capital city and is onboard for delivery today.	Your order will be delivered to your nominated delivery address
Unsuccessful Delivery - NHCL (Not Home Card left)	The authorised signatory for your order was not available. An ‘Attempted Delivery Advice’ card was left at the receiver address with instructions on what to do next.	If you have the ‘Attempted Delivery Advice’ card, please follow the instructions to collect the freight. If you do not have the card with you, track your delivery again here, and within a few hours of the initial Attempted Delivery, the Post Office at which the freight is ready for collection will be shown.
Delivered in Full - Held	The authorised signatory for your order was not available, and StarTrack have left the freight ready for collection at your local Post Office.	Your order will remain at your local post office for a maximum of 10 business days. Please note: any orders not collected within 10 business days will be returned to Optus
Delivered in Full Delivered. Signatory CUSTOMER NAME and/or Delivered. Signatory RICHMOND LPO.	Your order has been successfully delivered to customer. and/or Your order has been successfully delivered to RICHMOND LPO and awaiting customer signature upon pick up.	Go online to activate your order: Small & Medium Business Customers Personal Customers - Post Paid Mobile Personal Customers - Pre Paid Mobile
Unsuccessful Delivery	The delivery was unsuccessful today, and has been returned to the local StarTrack facility. Please contact Optus to make arrangements for re-delivery.	The returned freight will be processed at the facility within a few hours, and an additional status update will be provided.
Unsuccessful Delivery - Check Address	The delivery address details supplied with your order are either invalid or incorrect. The order is On Hold. Please contact Optus to make arrangements for re-delivery.	Your order will be returned to Optus. Please contact Optus to confirm your correct delivery address details. Please note: An attempted delivery deemed as "Incorrect Address" is automatically returned to Optus as we are unable to make changes to any details once the order has dispatched from the Optus Warehouse
Unsuccessful Delivery - Refused Delivery.	The delivery was unsuccessful today and has been returned to the local StarTrack facility. Please contact Optus to make arrangements for re-delivery.	Your order will be returned to Optus. Please contact Optus to confirm the correct recipient details. Please note: An attempted delivery deemed as "Refused Delivery" is automatically returned to Optus as we are unable to make changes to any details once the order has dispatched from the Optus Warehouse.
Reconsigned Connote	The delivery was unsuccessful today, and has been returned to the local StarTrack facility. Please contact Optus to make arrangements for re-delivery.	Your order will be returned to Optus. Please contact Optus to confirm your details. Please note: An attempted delivery deemed as "reconsigned" is automatically returned to Optus as we are unable to make changes to any details once the order has dispatched from the Optus Warehouse.